Return Policy
Return Policy for Fancmart.com
Effective Date: [2 Sept 2024]
At Fancmart.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below.
1. Return Eligibility
You can return items purchased from Fancmart.com within 2. days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Items on sale or marked as “final sale” cannot be returned.
- Proof of purchase (order number or receipt) is required.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [insert email address] with your order number and details about the item you wish to return.
- Receive Return Instructions: Our team will provide you with return instructions and a return shipping label if applicable.
- Pack Your Item: Carefully pack the item in its original packaging, including any tags and accessories.
- Ship the Item: Send the item back to the address provided in the return instructions.
3. Return Shipping Costs
- Standard Returns: You will be responsible for the return shipping costs unless the item is defective or the return is a result of our error.
- Exchanges: If you are exchanging an item, we will cover the shipping cost for the replacement item.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your return. If approved, we will process your refund to the original payment method within 2-4 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above and indicate your desired replacement in your return request. Exchanges are subject to availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will either replace it or issue a full refund.
7. Contact Us
If you have any questions or need assistance with your return, please contact us at:
Fancmart.com
Email: [[email protected]]
Phone: [0161 6666 088]
Address: [insert physical address]